DTT Content Providers
58
Active carriage agreements
FM Collocations
28
Radio channels active
Open Incidents
—
Active incidents in system
Pending Approvals
—
Forms awaiting sign-off
RECENT INCIDENTS
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RECENT ACTIVITY
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NETWORK STATUS — 17 SITES
TX-01 Kampala
NOMINAL99.8% uptime · DTT+FM
TX-02 Mbarara
NOMINAL99.9% uptime · DTT
TX-03 Gulu
MONITOR98.2% uptime · Generator
TX-04 Mbale
NOMINAL99.5% uptime · DTT+FM
TX-05 Arua
NOMINAL99.7% uptime · DTT
Head End / NOC
NOMINALDTH Uplink · Kampala
TX-06 Masaka
NOMINAL99.6% uptime · DTT
TX-07 Lira
NOMINAL99.4% uptime · DTT
CLIENT ONBOARDING
SIG/OBF/001
CARRIAGE & COLLOCATION POLICY
SIG/POL/CAR/001 · Rev 3.0
SIGNET
SIGNAL NETWORK LIMITED UGANDA
DTT Carriage, DTH Carriage & FM Collocation Policy
§1
PURPOSE & SCOPE
▼1.1 Purpose
This Policy governs the terms, conditions, and standards for signal carriage on SIGNET's Digital Terrestrial Television (DTT) network, DTH satellite platform, and the collocation of FM radio transmitters at SIGNET's 17 remote transmission sites and Head End facility in Kampala.1.2 Legal Basis
This Policy operates under the Uganda Communications Act 2013, the Broadcasting Council Regulations, and SIGNET's Carriage Operating Licence issued by the Uganda Communications Commission (UCC).1.3 Eligibility
Only entities holding a valid, current UCC broadcast licence of the appropriate category are eligible for carriage or collocation. SIGNET reserves the right to verify licence status at any time. Expired licences result in immediate service suspension.1.4 Non-Discrimination
SIGNET shall apply carriage terms on a fair, transparent, and non-discriminatory basis to all eligible content providers, consistent with its obligations as a designated signal distributor under UCC licence conditions.§2
DTT CARRIAGE TERMS & TIERS
▼2.1 Service Tiers
Tier 1 — National Full Coverage: All 17 sites. HD/SD. Priority mux. EPG 1–20. 99.5% SLA.Tier 2 — Regional: Selected sites. SD. EPG 21–45. 99.0% SLA.
Tier 3 — Local/Community: Single site. SD. EPG 46–58. 98.5% SLA. Reduced tariff.
2.2 Technical Requirements
Content must be delivered to Head End via: ASI (SMPTE 310M), IP (SMPTE 2022-1/2), or approved contribution fibre. Encoding: MPEG-4 AVC minimum; HEVC preferred for HD.2.3 LCN Framework
LCN 1–10 reserved for public service broadcasters. Commercial: LCN 11 onward. LCN changes require 60 days' client notice. Annual review in consultation with UCC.§3
FM COLLOCATION POLICY
▼3.1 Collocation Eligibility
FM radio operators holding a valid UCC FM Broadcast Licence may apply for collocation. Subject to: mast/tower structural capacity, available power feeds, equipment footprint, and UCC frequency coordination approval.3.2 Client Equipment Standards
Client FM transmitters must meet ETSI EN 302 018-2 standards. Maximum ERP not to exceed UCC-assigned power. All STL solutions must be approved by SIGNET's technical team prior to installation.3.3 Fee Structure
Fees are structured per site, per annum, payable quarterly in advance in UGX. Security deposit: 3 months' fee. Annual fee reviews aligned to Uganda CPI.§5
SUSPENSION, TERMINATION & DISPUTE RESOLUTION
▼5.1 Grounds for Suspension
SIGNET may suspend carriage with immediate effect for: non-payment (30 days overdue), UCC licence expiry or revocation, material breach of technical standards, or UCC directive.5.2 Dispute Resolution
Disputes resolved by: (1) Internal SIGNET Commercial Director review — 14 days; (2) Mediation — 30 days; (3) UCC arbitration or Ugandan courts as final recourse.CLIENT REGISTER
ℹ 58 DTT content providers + 28 FM collocations = 86 active client accounts.
| CLIENT ID | ORGANISATION | SERVICE | TIER | LCN/FREQ | UCC LICENCE | AGREEMENT EXPIRY | PAYMENT STATUS | STATUS |
|---|---|---|---|---|---|---|---|---|
| SIG-C001 | Uganda Broadcasting Corporation | DTT | 1 | LCN 1 | VALID | Dec 2026 | CURRENT | ACTIVE |
| SIG-C002 | NTV Uganda | DTT | 1 | LCN 5 | VALID | Mar 2027 | CURRENT | ACTIVE |
| SIG-C003 | Bukedde TV | DTT | 1 | LCN 8 | VALID | Jun 2026 | OVERDUE 14d | MONITOR |
| SIG-C004 | Spark TV | DTT | 2 | LCN 12 | VALID | Aug 2026 | CURRENT | ACTIVE |
| SIG-C005 | WBS TV | DTT | 2 | LCN 15 | EXP 30d | Oct 2026 | CURRENT | MONITOR |
| SIG-F001 | Radio One (98.8 MHz) | FM | — | 98.8 MHz | VALID | Jan 2027 | CURRENT | ACTIVE |
| SIG-F002 | CBS FM (88.8 MHz) | FM | — | 88.8 MHz | VALID | Apr 2027 | CURRENT | ACTIVE |
| ... 79 additional client records · Connect full database in Supabase to load all records ... | ||||||||
MAINTENANCE POLICY
SIG/POL/MAINT/001 · Rev 2.1
SIGNET
NETWORK MAINTENANCE POLICY
All Sites: DTT Transmitters, DTH Uplink, FM Collocations, Head End & NOC
Planned Maintenance Windows
02:00–05:00
EAT — Tue/Thu/Sat only. 72hrs advance notice.
P1 Incident Response Target
30 MIN
NOC acknowledgement. 4hr field resolution (Kampala).
Annual PM Cycle
4×/YR
Quarterly preventive maintenance at all 17 sites.
§1
PLANNED PREVENTIVE MAINTENANCE (PPM)
▼1.1 Quarterly Site PPM
All 17 remote transmitter sites undergo full PPM every quarter. Scope: transmitter health check, PA module testing, combiner/filter inspection, antenna check, tower light inspection, generator service, UPS battery test, A/C service, earthing continuity, security check.1.2 Head End Monthly PPM
Head End and NOC undergo monthly maintenance: IRD/modulator health, mux integrity, IP network, cooling redundancy, generator load test, UPS runtime test, monitoring verification.1.3 DTH Uplink Daily Checks
NOC performs daily link budget verification, BER monitoring, carrier power checks, and polarisation integrity. Deviations >0.5 dB trigger a fault ticket.1.5 Client Notification
All planned maintenance affecting DTT/DTH signal notified via: email (72hrs prior), SMS (24hrs prior), NOC bulletin. Post-maintenance completion notice within 2 hours.§2
CORRECTIVE & EMERGENCY MAINTENANCE
▼2.1 Incident Severity
P1 Critical: Total signal loss. NOC 30min, Field 2hr (Kampala) / 8hr (remote).P2 Major: Significant degradation. NOC 1hr, Field 4hr (Kampala) / 24hr (remote).
P3 Minor: Minor quality issue. NOC 4hr, Field next business day.
P4 Info: Advisory. Logged and monitored.
2.2 Spares Management
Centralised spare parts at Kampala Head End and regional kits at Mbarara, Gulu, Mbale. Minimum stock for critical components reviewed quarterly. 48-hour critical spare availability policy.§3
MAINTENANCE SLA & CLIENT CREDITS
▼3.1 Uptime Guarantees
Tier 1: 99.5% monthly (≤3.6hrs downtime/month). Tier 2: 99.0% (≤7.2hrs). Tier 3: 98.5% (≤10.8hrs). Excludes planned maintenance windows and force majeure.3.2 Service Credits
Per hour of unplanned outage exceeding SLA: Tier 1: 5% daily fee/hour. Tier 2: 3%. Tier 3: 2%. Applied to next quarterly invoice. Maximum: 50% of monthly fee.SOPs & OPERATIONAL TEMPLATES
NOC OPERATIONS SOP
24/7 NOC watchkeeping, shift handover, monitoring protocol, alarm response escalation tree
SIG/SOP/NOC/001 · Core
TRANSMITTER STARTUP/SHUTDOWN
Step-by-step procedures for all transmitter types at all 17 sites. Emergency shutdown protocol.
SIG/SOP/TX/001
GENERATOR CHANGEOVER SOP
Automatic and manual generator changeover. Load testing protocol. Fuel management.
SIG/SOP/GEN/001
DTH UPLINK OPERATIONS
Uplink monitoring, link budget, satellite pointing verification, handover to backup uplink.
SIG/SOP/DTH/001
FM COLLOCATION — SITE ACCESS
Client access request processing, visitor induction, escort procedures, access log management.
SIG/SOP/FM/002
SITE SECURITY PROCEDURES
Physical security, perimeter checks, CCTV management, incident reporting for security events.
SIG/SOP/SEC/001
HEALTH, SAFETY & FIRE
Tower climbing safety, electrical safety, fire procedures, PPE requirements, emergency evacuation.
SIG/SOP/HS/001
SHIFT HANDOVER TEMPLATE
Daily NOC shift handover: open incidents, active monitoring, pending tasks, client issues, equipment.
SIG/TPL/SHIFT/001 · Daily
WORK ORDER TEMPLATE
Corrective and planned work orders: scope, materials, safety requirements, sign-off, close-out.
SIG/TPL/WO/001
PERIODIC REPORTS
CEO MONTHLY REPORT
Monthly operations summary for CEO: KPIs, incidents, client status, equipment, regulatory, HR.
SIG/RPT/CEO/001 · DUE 5TH OF MONTH
UCC REGULATORY REPORT
Quarterly submission to Uganda Communications Commission: coverage, performance, compliance.
SIG/RPT/UCC/001 · QUARTERLY
NAB STAKEHOLDER REPORT
Bi-annual transparency report to National Association of Broadcasters members.
SIG/RPT/NAB/001 · BI-ANNUAL
MONTHLY INCIDENT REPORT
Monthly P1–P4 incident summary: MTTR, SLA credits issued, root cause trends, CAPA status.
SIG/RPT/INC/001 · DUE 7TH
INTERNATIONAL BENCHMARKS
Best Practice Reference
ℹ These benchmarks have been incorporated into SIGNET Uganda's policies. Specific clause references are noted in each policy document.
KENYA SIGNET
🇰🇪 SIGNAL NETWORK KENYA — CLOSEST PEER
▸Open Access carriage framework — non-discriminatory pricing published publicly
▸48-hour critical spare availability policy at all regional hubs
▸Standardised incident severity matrix P1–P4 — directly adapted for this platform
SENTECH SA
🇿🇦 SENTECH SOUTH AFRICA — REGIONAL LEADER
▸ISO 20000 IT Service Management framework for NOC operations
▸Formal Equipment Lifecycle Management policy with Board-level EOS approval
▸Detailed carriage SLA with tiered credits — adapted for SIGNET's Tier 1/2/3 structure
BBC
🇬🇧 BBC DISTRIBUTION / FREEVIEW — GLOBAL BENCHMARK
▸72-hour advance client notification for planned maintenance — adopted verbatim
▸Structured Incident RCA within 5 days — adopted for SIGNET INC policy
▸Technical Operations Manual framework — basis for SIGNET SOP structure
ABC
🇦🇺 AUSTRALIAN BROADCASTING CORPORATION
▸Transmission services annual report to regulator — adapted for UCC reporting
▸Equipment lifecycle 10-year rolling plan with 3-year budget commitment cycles
CBC / SRC
🇨🇦 CANADIAN BROADCASTING CORPORATION
▸DTH STB approval and consumer device framework — adapted for SIGNET DTH
▸Community broadcaster reduced-rate framework — basis for SIGNET Tier 3 tariff
SIGNET UG
🇺🇬 SIGNAL NETWORK LIMITED UGANDA — THIS PLATFORM
▸From Kenya SIGNET: Spare parts policy, LCN consultation, P1–P4 severity matrix
▸From Sentech SA: Equipment lifecycle policy, SLA credit structure, FM collocation
▸From BBC: 72hr maintenance notification, RCA process, SOP structure
ADMIN PANEL
ADMIN ONLY⚡ User management is handled directly in your Supabase dashboard at supabase.com. Use the section below to manage roles assigned to existing users.
USER ROLE MANAGEMENT
| USER | ROLE | LAST ACTIVE | ACTION | |
|---|---|---|---|---|
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ROLE DEFINITIONS:
■ ADMIN — Full access. Can approve forms, manage users, view audit log, all modules.
■ STAFF — Can log incidents, submit EOS forms, run onboarding. Cannot approve.
■ READ-ONLY — View all data. Cannot submit or modify anything.
■ ADMIN — Full access. Can approve forms, manage users, view audit log, all modules.
■ STAFF — Can log incidents, submit EOS forms, run onboarding. Cannot approve.
■ READ-ONLY — View all data. Cannot submit or modify anything.
INVITE NEW USER
To add a new team member: go to your Supabase dashboard → Authentication → Users → Invite User. Then assign their role below after they confirm their email.
AUDIT LOG
ADMIN ONLYLOGGING SETTINGS
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PENDING APPROVALS
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